Terms and Conditions
Returns & Exchanges
I want you to be happy with your purchase from DriftwoodBeachCo. If something isn’t quite right, please read the information below.
Returns
• Returns are accepted within 14 days of delivery.
• Items must be returned in their original condition and packaging.
• The buyer is responsible for return postage costs.
• If an item is returned damaged, used, or not in its original condition, the buyer is responsible for any loss in value, which will be agreed upon before a refund is issued.
Exchanges
• Exchanges are not offered. Please return your item in line with the returns policy above and place a new order.
Cancellations
• Order cancellations are accepted within 1 hour of placing your order.
• After this time, orders may already be in progress and cannot be cancelled.
EU Right of Withdrawal
If you are purchasing from within the European Union, you have the legal right to withdraw from (cancel or return) your order within 14 days of delivery, without giving a reason.
Exceptions
This right does not apply to:
• Custom-made or personalised items
• Items made to order or altered specifically for you
To exercise your right of withdrawal, you must notify me in writing within 14 days of delivery. Returned items must be sent back within a further 14 days and in their original condition.
A standard EU withdrawal form is available upon request.
Privacy Policy
Your privacy is important to me. This policy explains what personal information I collect, how I use it, and your rights.
Information I Collect
To fulfil your order, you will need to provide certain information, including:
• Your name
• Email address
• Postal address
• Payment information
• Details of the products you are ordering
You may also choose to provide additional personal information (for example, for a custom or personalised order) if you contact me directly.
Why I Need Your Information and How I Use It
I collect and use your personal information on the following legal bases:
• To provide my services – using your information to fulfil orders, process payments, resolve disputes, and provide customer support.
• With your consent – for example, if you sign up to my mailing list (you may withdraw your consent at any time).
• To comply with legal obligations – such as retaining transaction records for tax and accounting purposes.
• Legitimate business interests – including improving my products and services, provided these interests do not override your rights.
Information Sharing and Disclosure
Your personal information is shared only when necessary and in limited circumstances, including:
• Delivery companies to fulfil your order
• Payment processors to complete transactions
• Service providers who help operate my website and business systems
• Legal or regulatory authorities where required by law
Your information is never sold or shared for marketing purposes.
Data Retention
I retain your personal information only for as long as necessary to provide my services and meet legal and regulatory requirements. In most cases, this is up to 4 years for accounting and tax purposes.
Transfers of Personal Information Outside the UK & EU
Your information may be stored or processed by trusted third-party service providers outside the UK or EU (such as website hosting or cloud storage services). Where this occurs, appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.
Your Rights
If you reside in the UK, EU, or certain other territories, you have the right to:
• Access – request a copy of the personal information I hold about you.
• Rectification – request corrections to inaccurate or incomplete data.
• Restriction or deletion – request that your data be restricted or deleted, where legally possible.
• Object – object to processing based on legitimate interests or to receiving marketing communications.
• Complain – lodge a complaint with your local data protection authority if you believe your rights have been infringed.
How to Contact Me
For the purposes of data protection law, I, Helen Bullock, am the data controller of your personal information.
If you have any questions or concerns about these policies, please contact me at:
📧 helen@driftwoodbeachco.co.uk
Customs & Import Taxes
Buyers are responsible for any customs duties, import taxes, or fees that may apply to international orders. DriftwoodBeachCo is not responsible for delays caused by customs processing.
EU Withdrawal Form (Consumer Contracts Regulations)
You may use the form below if you wish to withdraw from your purchase.
Completion of this form is not mandatory, but it helps ensure your request is processed promptly.
EU Withdrawal Form
To:
DriftwoodBeachCo
Email: helen@driftwoodbeachco.co.uk
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:
• Order number:
• Item(s) ordered:
• Date of order:
• Date received:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
Important Notes
• This right applies only to non-custom, non-personalised items.
• Items must be returned within 14 days of notifying withdrawal.
• Return postage costs are the responsibility of the buyer.
Terms & Conditions
These Terms & Conditions apply to all purchases made through www.driftwoodbeachco.co.uk. By placing an order, you agree to the terms set out below.
Products
• All items are handcrafted and may vary slightly in colour, shape, size, and finish.
• Product photographs are for illustrative purposes only; each piece is unique.
• Measurements and weights are approximate.
Pricing & Payment
• All prices are shown in GBP (£).
• Payment must be made in full at the time of ordering.
• I reserve the right to amend prices at any time without notice.
Processing Times
• Processing times are clearly stated on each product listing.
• Custom or made-to-order items may require longer processing times.
Delivery
• Delivery times are estimates and not guaranteed.
• DriftwoodBeachCo is not responsible for delays caused by postal services or customs processing.
Liability
• Items are decorative unless otherwise stated.
• DriftwoodBeachCo accepts no responsibility for misuse of products or damage caused after delivery.
Custom & Made-to-Order Items
• Custom or personalised items are non-returnable and non-refundable, unless faulty.
• Once work has begun, custom orders cannot be cancelled.
• Customers are responsible for providing accurate personalisation details.
Faulty or Damaged Items
• If your item arrives damaged or faulty, please contact me within 48 hours of delivery.
• Clear photographs of the issue will be required.
• Where appropriate, a repair, replacement, or refund will be offered in line with your statutory rights.
Checkout Summary (Plain English)
Before you place your order:
• You can cancel within 1 hour of ordering.
• You have 14 days to return non-custom items after delivery.
• Custom or personalised items cannot be returned unless faulty.
• Return postage is the buyer’s responsibility.
• International customers may be charged customs or import fees.
If you have any questions, please contact me before placing your order.
Returns & Refunds (Customer-Friendly Summary)
I want you to shop with confidence at DriftwoodBeachCo.
• You may return non-custom items within 14 days of delivery.
• Items must be unused and returned in their original condition and packaging.
• Return postage costs are the responsibility of the buyer.
• Refunds will be issued once the item has been safely received and inspected.
Custom or personalised items are non-returnable, unless they arrive faulty.
Product Safety & Usage Disclaimer
• All items sold by DriftwoodBeachCo are intended for decorative use only, unless otherwise stated.
• Jewellery is not suitable for children.
• Resin, glass, shell, and driftwood items should be handled with care as they may contain sharp edges or small components.
• Lighting products should be used strictly in accordance with the supplied instructions.
DriftwoodBeachCo accepts no responsibility for injury or damage caused by misuse or failure to follow care guidance.
Fair Trading & Transparency Statement
DriftwoodBeachCo is committed to honest, transparent trading in line with UK Trading Standards.
• All items are accurately described to the best of my ability.
• Photographs are representative, not exact, due to the handmade nature of each piece.
• Prices reflect the cost of materials, time, craftsmanship, and sustainable sourcing.
Event & Craft Fair Sales
• Items purchased in person at craft fairs or events are non-refundable, unless faulty.
• This does not affect your statutory rights.
Platform & Channel Adaptation Notes (Internal Use)
Etsy:
• Use the same returns, cancellations, and custom order wording.
• Ensure processing times and dispatch policies match website listings.
Craft Fair Signage:
• "Custom items are non-refundable"
• "Returns accepted within 14 days with receipt (non-custom items only)"
Packaging Inserts:
• Include care instructions and contact details.
• Remind customers to retain packaging for returns.
Contact & Support
If you have any questions before or after purchasing, please get in touch:
📧 helen@driftwoodbeachco.co.uk
I’m always happy to help.