Privacy Policy

Last Updated: 10 January 2026

At Driftwood Beach Co (“we”, “us” or “our”), protecting your privacy and personal information is a priority. This Privacy Notice explains how we collect, use, share and safeguard the personal data you provide when you interact with our website and services. It also explains your rights in relation to your data.

This policy applies to all individuals who visit our website, request a quote, make an enquiry, or receive our services. By using our website or engaging with us, you agree to the practices described in this privacy notice.

Who We Are

We are Driftwood Beach Co, and our address for correspondence is Westchester, Lonsdale Ave, Cliftonville, Margate, Kent, CT9 3BA. We act as the data controller, meaning we determine how and why your personal information is used.

Information We Collect

We collect personal information that is necessary for us to provide and manage our services, fulfil your requests, and comply with legal obligations. The types of data we may collect include:

• Your name and contact details (such as email address, postal address, telephone number)
• Details of your property or security requirements
• Payment or billing information where applicable
• Information you provide when enquiring about or arranging services
• Any other information you choose to share with us in support of a service request or contract

How We Use Your Information

We use the personal information you provide to:

• Carry out the services you request from us
• Provide quotes, surveys, installations, maintenance or monitoring services
• Respond to enquiries, complaints or feedback
• Provide you with relevant information about our products and services
• Meet our regulatory and contractual obligations

Sharing Your Data

We will not share your personal data with external parties except where necessary, including:

• To comply with legal requirements or to defend our legal rights
• With trusted third parties who assist with business operations (e.g., payment processors, monitoring centres, sub-contractors) who are obligated to protect your data
• In the event of a business reorganisation, sale or merger

We will always ensure that third parties process your data only in ways that are compatible with this privacy notice.

Storage and Transfer of Information

Your personal data is stored securely and processed within the European Economic Area (EEA) unless required otherwise by law or with your consent. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to meet legal requirements.

Data Security

We implement appropriate technical and organisational safeguards to protect your information from unauthorised access, loss, misuse, or alteration. This includes limiting access to data only to employees or authorised service providers who need it to perform their roles.

Cookies

Cookies are small text files saved on your phone, tablet or computer when you visit a web site.

We use cookies to collect and store information about how you use this web site.

This is a brief explanation of each type of cookie we use:-

Cookie settings

We use 5 types of cookie. You can choose which cookies you're happy for us to use by clicking the small round floating icon in the bottom left of the web page.

1. Necessary - Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

2. Functional - Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

3. Analytics - Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

4. Performance - Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.

5. Advertisement - Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

Links to Other Websites

Our website may contain links to third-party sites. This privacy notice does not apply to those websites, and we are not responsible for their privacy practices. You should review their policies before providing any personal information.

Your Legal Rights

Under applicable data protection laws, you may have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate or incomplete data
• Request deletion of your personal data where there is no lawful reason to retain it
• Object to or restrict processing of your personal data
• Request the transfer of your data to another controller

To exercise any of these rights, please contact us using the details below.

Complaints

If you have concerns about how we are processing your data, please contact us. If we cannot resolve your concern, you may lodge a complaint with the relevant supervisory authority.

Policy Updates

We may revise this privacy notice from time to time to reflect changes in the law or how we operate. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Notice or how we use your personal information, please contact us:

Email: helen@driftwoodbeachco.co.uk
Phone: 07969 169079
Address: Westchester, Lonsdale Ave, Cliftonville, Margate, Kent, CT9 3BA